Returns & Exchanges

At Bici, we want to ensure you are fully satisfied with your gear, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it is a fit issue or a change of heart, our streamlined process makes it easy to get back on the road.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original box, ensuring all tags are attached and the product is in its original, unmounted condition.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your receipt; your refund or exchange will be processed within 5-7 business days of arrival at our warehouse.